HomeDeployExpert for Symantec 7.1Configuration, Inventory, and AnalysisDX Console prompting for login

2.2. DX Console prompting for login

Problem:

Opening the DX Console prompts for a username and password before being allowed to continue.

 

Cause:

The DeployExpert Console is either:
1) Not able to reach the DX Kernel Service
2) Installed as a Remote Console 

 

Environment:

Symantec SMP 7.1

 

Affected Versions:

1.x, 2.0.x

 

Solution:

If the DeployExpert Console is being opened as a remotely installed console connecting to a DX Kernel Service on a different server or system, this behavior is intended.  You will need to enter a username and password that has been granted Console Login rights from the DX Credential interface.

 

If the DeployExpert Console is being opened directly on the DX server and is prompting for credentials, then it means that it is not able to reach the DX Kernel Service locally.  Start or Restart the DX Kernel Service to resolve the issue.

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