HomeDeployExpert for Symantec 7.1TroubleshootingTools for Troubleshooting

6.1. Tools for Troubleshooting

DX Log Viewer 

The Log Viewer is the main tool for monitoring all activity from the DX Console.  The Log Viewer can be accessed from the Windows menu in the DX Console. The Log Viewer Runtime Logs will show all responses sent and from the Windows menu in the DX Console. The Log Viewer Runtime Logs will show all responses sent and received from connections as well as status messages and information from various functions in the DX Console.

The DX Log Viewer can be accessed through the View menu in the DX Console, or from the Start Menu in Altrinsic - Diagnostics.

Message Log Viewer

The Message Log Viewer is the tool for monitoring all messages that occur during the use of the DX Console.  The Message Log Viewer can be accessed from the Windows menu in the DX Console.

The Message Log Viewer can be accessed through the View menu in the DX Console

Background Task Manager

The Background Task Manager is the tool for monitoring currently running tasks and processes both internally and on SMP Connectors.  This includes inventory checks, analysis, driver harvesting, driver inventories, and various other asynchronous tasks throughout DeployExpert.

The Background Task Manager can be accessed through the View menu in the DX Console.

Altiris Log Viewer

The Altiris Log Viewer can be used to monitor any tasks that are running in the Symantec Agent, either in production or in automation.  This can be accessed from the Start Menu under Symantec.

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