HomeDeployExpert for Symantec 7.1Driver Harvest and ManagementUnknown User Name or Invalid Password during Harvest

3.4. Unknown User Name or Invalid Password during Harvest

Problem:

The Prepare Task in the DX Harvest Drivers job is throwing an Error "Unknown User Name or Invalid Password".

 

Cause:

The DriverManager.exe was not able to use the provided credentials to access the UNC share.

 

Environment:

Symantec SMP 7.1

 

Affected Versions:

1.x, 2.0.x

 

Solution:

Verify the credentials in the DX Console are correct and that the harvest job is showing the correct credentials in the Symantec Console.  If the credentials appear to be correct, try re-making the credential in the Credentials interface and then changing which credential is used in the Data Repository settings interface in the DX Console.

Knowledge Tags
Harvest  / 

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