HomeHardware Independent Imaging SolutionCommon Errors"Error 91" on Collect

8.5. "Error 91" on Collect

Error 91 running Collect.exe
This is a authentication problem with Collect.exe generally caused by server credentials.  Often, the credentials are no longer in the administrator group and do not have the rights to write back to the server.  This is sometimes caused by a new or changed security policy as well.

Simply verify the account credentials in HIIS and verify that the account is still a member of the Administrator group.  You can also log into the client with this account, and see if the account has access from the client to access the eXpress share on the server.  This will help you figure out where the security may have been changed.

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