Meet LongLasso.

Altrinsic Solutions is pleased to unveil LongLasso for Altiris, a tool for your IT helpdesk that integrates two of the most compelling tools known to IT. LongLasso provides a long awaited real-time service engine for Altiris, bringing a new level of service desk workstream integration. Empowering your service desk to fully leverage the Altiris framework during the incident resolution process dramatically increases your Altiris ROI.

View the online demo movie:
http://www.altrinsicsolutions.com/products/longlasso/lldemo

• Service-Oriented Management Goes Real-Time.
  Extends the top-tier management capabilities of the Altiris® framework and increases the ROI of your Altiris® investment.
  
• Give Your Service Desk the Tactical Tools They Need.
  Resolve incidents with greater efficiency by improving communication and management of users and computers, all by leveraging the strategic Altiris® architecture in a more tactical way.
  
• Run Altiris Software Delivery® Tasks in Real-Time.
  Remotely execute tasks immediately including software installs, removals, or any other SWD management task directly from a convenient IM console with a simple mouse click.
  
• Inform Users with Real-Time Announcements.
  Quickly inform your users with non-disruptive scrollbar announcements, reducing unnecessary calls to your service desk.
  
• Provides Quick Access to Altiris Functionality.
  Easily access Altiris features such as Resource Manager, Carbon Copy, Real-Time System Manager, Edit asset records, view Helpdesk incidents, and more from a single, simple interface that is easily accessed.
  
• Business Class Instant Messaging.
  IM system built specifically for service desk workers to establish contact with end-users and efficiently resolve incidents, improving workflow.

Features Helpdesk Optimized Instant Messaging Real-Time Altiris Task Execution Dynamic Notification Server Linking Quick Search for Users by Windows Username Real-time Scrollbar and Window Announcements Automatically Synchronize Announcement Groups with Altiris Departments (or other grouping)     Professional Services   LongLasso Server Installation and Configuration   Altiris Software Delivery configuration for deployment of LLClient   Addition of LL conversation links in Altiris Helpdesk interface